Frequently Asked Questions

You can call us or send us a message through the contact us page.

You cannot visit us or come to our "store" as we don't have one yet.
This is an online business only at the moment. To keep the prices down for you - we do not have a facility to accommodate visitors. Sorry.

If due to an error, you have chosen an item that is currently out of stock, but there is no indication for that on the website, we will inform you by email or phone as soon as we receive the order.

You can then choose either:
1. Different item(s).
2. Wait for new stock (we will notify you as soon as we know of its expected arrival date).
2. Cancel your order and receive a full refund.

Please refer to our Terms & Conditions page.

Our ABN number is: 69622912793

And yes, we are registered for GST.

Due to the nature of photos, lighting and computer monitors balance, the colour each visitor to our site sees on their monitor may be slightly different from the colour of the product in real life.

By "slightly" we mean slightly! You are not going to order blue and get yellow...

We accept credit cards via paypal checkout and direct deposit.
Please refer to out Terms & Conditions page.

No, you don't!

After completing the checkout (clicking on "submit order"), if the preferred payment option you chose is "paypal", you will be directed to paypal's page which allows you to either login and pay or pay by credit card without opening an account.

Please take special notice, paypal didn't make an effort to emphasis the option to pay with card without opening an account, but in the middle left of the page, you'll find the link leading you to the payment form.

Yes, no problems. We realise that our products make incredible gifts, so of course we will cater to such requests.

During the checkout process, there is an option to specify a different address for shipping than the billing address.

Of course! Our products are indeed gorgeous, but we know how important presentation is…

In order to have your gift beautifully wrapped, purchase a gift wrap from our Gift Wrap options page.

Moreover, we can also create a beautiful greeting card on your behalf. Don't forget to add your greeting in the "order comments" on the checkout page.

Please refer to our Terms & Conditions page.

No. At this stage we deliver only within Australia and New Zealand.

Please refer to our Terms & Conditions page.

With an account you can track your orders as well as view your orders history.
For your convenience, if you have an account, the system will be able to fill most of your details during checkout automatically.

(excluding the credit card details, according to our Terms & Conditions and our Privacy Policy).

No.
If you already have an account, you can login now or during checkout and enjoy the benefits of having an account.

If this is your first time with us, welcome aboard!
An account will automatically be created for you during checkout.
You can set your username and password or just let the system do that for you.

Just go here and request new password.
The password will be sent to the email you nominate as registration.

If you still have problems, contact us